California

A Message on Change in Service due to COVID-19:

With the emergence of the virus COVID-19 and the events surrounding it, we have had to reevaluate warranty service visits. For the protection of our homeowners, trade partners, and company personnel, we have made the decision to suspend non-emergency service visits for a period of 60 days, effective immediately.

 

Meanwhile, we will still be monitoring all incoming service requests. We will also be preparing to act as soon as we feel it is safe and prudent to do so. We will be monitoring the situation closely and will update you on any changes to the length of this temporary moratorium.

 

We will continue to respond to emergency issues, defined as—

 1.      No heat

2.      No water

3.      No power

4.      Water leaks that require shutting off the water to the entire home

5.      Security issues, such as an exterior door lock that fails to function

 

If you are unclear as to whether your issue is an emergency, please complete a warranty request through the Cresleigh website and we will review to assist you in making this determination.

 

We thank you for your understanding and patience during this unusual and difficult time.


You can fill out the online form below, or download a pdf version that you can send or fax. You can send the form to: Cresleigh Homes Customer Care Department, 3001 Douglas Boulevard #110, Roseville, CA 95661. You can fax it to this number: (916) 781-6080.

When you move into your new home, everything should be in working order. Once you are living in your home, you may notice something that needs attention, or perhaps something may go wrong. The Cresleigh Homes Customer Care Department is responsible for honoring your new home warranty.

Service hours are Monday through Friday, 9am – 5pm

California
Cresleigh Homes’ Customer Care Toll Free: 844-978-8945
care.ca@cresleigh.com

*Please remember to put all pertinent information on your request, such as: Name, Address, Phone, Lot, Subdivision & a description of problem(s).